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When Kimhak Em and Eugenia Tai opened their brick-and-mortar coffee café, Pair Cupworks, in February 2020, they had no idea that three weeks later, they would be forced to close due to the pandemic. Rather than focusing on all the negative aspects surrounding the closure, Em turned it into a positive. During the shutdown, Em made in-person deliveries of whole coffee beans to customers in the area. “So when we reopened, we had already established...