Access our online subscription order form.
Access our online subscriber portal.
Access our online gift subscription form.
Yes. Please add $15 per year to the subscription price for all foreign and Canadian orders. All payments must be submitted in U.S. funds. Contact us at customerservice@phoenixmag.com.
New subscribers should receive their first issue 4-6 weeks after receipt of the order. Subsequent issues should arrive by the 10th day of the month. (For example, you should receive the January issue by January 10th.) If you do not receive your issue by this date, please contact our Customer Service Center.
Missed issues might occur for a few reasons. It’s possible your payment reached us after labels for a monthly issue had been generated. If this was the case, your service will resume once your payment is posted to your account. It’s also possible there were delivery problems. If this is the case, we’d be happy to send you a replacement copy or extend your subscription by one issue. To resolve this matter, please contact Customer Service Center.
If your copy was damaged during delivery, you can request a replacement or extend your subscription by one issue by contacting our Customer Service Center.
Locate both copies of the magazine and contact our Customer Service Center. Please be sure to provide details about the name, address and account number found on both labels. Per your request, we would be happy to cancel one subscription and extend the other for the full term of your original order, or cancel one subscription and provide a refund (if payment has already been made on both accounts.)
Yes. Copies that are less than one year old may be purchased online at phoenixmag.com/shop.
PHOENIX magazine is on sale at select newsstands at major grocery, pharmacy and book retailers. The current issue also may be purchased online at phoenixmag.com/shop.
Payments may be made online (no login required) at citieswestpub.com/payments or by mailing a check with your invoice in the provided postage-paid envelope. For questions, please contact customer.service@citieswestmedia.com
It’s likely your payment was received after invoices had been processed and mailed from our office. To verify your current account balance, access the online subscriber portal or contact customerservice@phoenixmag.com.
Access our address change form or contact our customer service center at Customer Service. Because we print labels in advance, it’s possible that one additional issue will be mailed to your old address.
The expiration date of your subscription is listed on the mailing label attached to the cover of each issue. Look for the month and year (Ex: JAN07) printed on your label.
You may cancel your subscription at any time by contacting our Customer Service Center.