Like many businesses, salons and spas had to temporarily close when the pandemic hit. But unlike bars and restaurants, they couldn’t provide takeout services.
However, Remedy Salon & Spa owners Suzanne Theune and Michelle Keoghan thought outside the box, creating custom at-home color kits for their clients while the salon’s doors were closed.
“If you were an existing client of the salon and we had your formula, you could call and get your base color and we would deliver or you could come pick it up,” Theune explains. “We had directions, gloves and a brush and a processing cap. It was something to hold people over.”
Theune also provided guidance via Zoom for a client’s at-home haircut. They had to get creative, she recalls.
Once Remedy reopened in May, Theune and Keoghan installed one-of-a-kind dividers between each salon station to provide consistency for the stylists and safety for the clients.
“Salons were kind of left up to make up their own rules,” she says. “It seemed there was no consistency.”
One thing that has remained consistent, Theune says, is the loyalty of their clients. She and Keoghan were at the salon freshening things up during the closure when Governor Doug Ducey announced that salons were reopening.
“Within 45 seconds, the phones were ringing,” she says.
The duo opened Remedy, a full-service salon and spa, in 2018. With more than four decades of combined experience in the beauty industry, they wanted to bring forward-thinking spa services to North Scottsdale. They’re known for being ahead of the curve when it comes to cosmetology, offering cutting-edge trends and techniques.
Theune says their extensive experience helped them navigate the COVID-19 closure, to have a plan instead of panicking.
“You have to have some sort of plan in place, some sort of buffer, because you never know when an emergency is going to happen and certainly not to this extent,” she says.
She adds that the team is constantly disinfecting and making sure that guests feel taken care of, whether it’s emotionally feeling good because of their hair and nails or physically doing their best to keep them safe.
“Our motto is ‘Life can leave you disheveled. Let us be your remedy,’” Theune says, “We really try and stick with that. In good times or bad times, we are there for you doing what we can to help make your day a little better.”
Remedy Salon & Spa
8220 N. Hayden Rd., Scottsdale