SUBSCRIBER SERVICES

Warning!

We have confirmed that criminal organizations are attempting to represent themselves as PHOENIX magazine. They take your money but cannot deliver the subscription.

A sample fraudulent notice can be seen here. The organization operates under many names including Readers Payment Service, Publishers Billing Exchange, Publishers Billing Agency and Publishers Periodical Service. Their return addresses include P.O. boxes in Reno and Las Vegas,NV.

These simple guidelines can help you avoid becoming a victim:

1. Check the spelling of our name. On many forms, Phoenix is misspelled.

2. We do not invoice in installments. If you receive a notice offering this option, it is fraudulent.

3. Look for our logo. The PHOENIX logo will be prominently displayed on all of our forms.

4. The return address should be Prescott or Scottsdale, Arizona.

5. If you are uncertain about any offer you receive, simply phone us at 866-481-6971. Orders placed through this number are secure. Or you can place your order at www.phoenixmag.com/CS.

We sincerelyappreciate having you as a faithful reader and we are eager to help make the experience of subscribing to PHOENIX pleasurable. Always feel free to contact us at phxcustserv@citieswestpub.com.

For your convenience, you can now complete the following
by accessing your account online:

If you have specific questions for our customer service representatives, please contact us at phxcustserv@citieswestpub.com, or click the topics below for more information.

SUBSCRIPTION ORDERS

New Orders
How can I subscribe to Phoenix magazine?
Access our online subscription order form or call our customer service center at 866-481-6970.

Renewals
How can I renew my subscription to Phoenix magazine?
Access your account online, or contact our customer service center at 866-481-6970.

Gift Orders
How can I give a gift subscription of Phoenix magazine?
Access our online gift subscription form, or contact our customer service center at 866-481-6970.

Canadian/Foreign Orders
Does Phoenix magazine offer international subscriptions?
Yes. Please add $15 per year to the subscription price for all foreign and Canadian orders. All payments must be submitted in U.S. funds. To subscribe, access our online subscription order form.

DELIVERY QUESTIONS

Late Issues
When should my issue arrive each month?
New subscribers should receive their first issue 4-6 weeks after receipt of the order. Subsequent issues should arrive by the 10th day of the month. (For example, you should receive the January issue by January 10th.) If you do not receive your issue by this date, please contact our customer service center at 866-481-6970 or phxcustserv@citieswestpub.com.

Missing Issues
I didn’t receive a recent issue of Phoenix magazine. How can I request a replacement?
Missed issues might occur for a few reasons. It’s possible your payment reached us after labels for a monthly issue had been generated. If this was the case, your service will resume once your payment is posted to your account. It’s also possible there were delivery problems. If this is the case, we’d be happy to send you a replacement copy or extend your subscription by one issue. To resolve this matter, please locate your most recent mailing label and contact our customer service center at 866-481-6970 or phxcustserv@citieswestpub.com.

Damaged Issues
My copy of Phoenix magazine was damaged in the mail. How can I request a replacement?
If your copy was damaged during delivery, you can request a replacement or extend your subscription by one issue by contacting our customer service center at 866-481-6970 or phxcustserv@citieswestpub.com.

Duplicate Issues
I’m receiving two copies of Phoenix magazine. How can this be corrected?
Locate both copies of the magazine and contact our customer service center at 866-481-6970 or phxcustserv@citieswestpub.com. Please be sure to provide details about the name, address and account number found on both labels. Per your request, we would be happy to cancel one subscription and extend the other for the full term of your original order, or cancel one subscription and provide a refund (if payment has already been made on both accounts.)

SINGLE COPIES

Past Issues
Can I purchase past issues of Phoenix magazine?
Yes. Copies that are less than one year old may be purchased by calling the Phoenix magazine office at 480-664-3960.

Purchasing Single Copies
Where can I purchase single copies of the current issue of Phoenix magazine?
Phoenix magazine is on sale at all major grocery, pharmacy and book retailers in the Phoenix area. The current issue also may be purchased by calling the Phoenix magazine office at 480-664-3960.

BILLING

Making Payments
What are my options for paying the balance on my account?
Payments may be made by accessing your account online, by calling customer service at 866-481-6970, or by returning your invoice in the provided postage-paid envelope.

I Already Paid
I already paid for my subscription, but now I’ve received another invoice. What happened?
It’s likely your payment was received after invoices had been processed and mailed from our office. To verify your current account balance, access your account online.

RENEWALS

Renewal Notices
My expiration date is still months away, yet I’ve already received a renewal notice. Why?
The first renewal notice is mailed approximately four months prior to expire and includes a special ?early bird? subscription rate. Subscribers who take advantage of this offer will lock in a special low rate and will ensure continuous service of their subscription.

Renewing
How can I renew my subscription to Phoenix magazine?
Access your account online, or contact our customer service center at 866-481-6970.

OTHER ACCOUNT INQUIRIES

Change of Address
My address has changed. Who should I contact?
Access your account online, or contact our customer service center at phxcustserv@citieswestpub.com or 866-481-6970. Because we print labels in advance, it’s possible that one additional issue will be mailed to your old address.

Expiration Questions
How can I tell when my subscription expires?
The expiration date of your subscription is listed on the mailing label attached to the cover of each issue. Look for the month and year (Ex: JAN07) printed in the second line of your label.

Cancellation
I would like to cancel my subscription. Who should I contact?
You may cancel your subscription at any time by contacting our customer service center at 866-481-6970, or by e-mail at phxcustserv@citieswestpub.com.