Friday, October 24, 2014


SUBSCRIBER SERVICES

For your convenience, you can now complete the following
by accessing your account online:


  • Change your mailing address
  • Change your e-mail address
  • Pay an invoice
  • Check your account balance
  • Renew your subscription
  • Give a gift
  • Report a missed issue

Find My Account

If you have specific questions for our customer service representatives, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or click the topics below for more information.



SUBSCRIPTION ORDERS

New Orders
How can I subscribe to Phoenixmagazine?
Access our online subscription order formor call our customer service center at 866-481-6970.

Renewals
How can I renew my subscription to Phoenixmagazine?
Access your account online, or contact our customer service center at 866-481-6970.

Gift Orders
How can I give a gift subscription of Phoenixmagazine?
Access our online gift subscription form, or contact our customer service center at 866-481-6970.

Canadian/Foreign Orders
Does Phoenixmagazine offer international subscriptions?
Yes. Please add $15 per year to the subscription price for all foreign and Canadian orders. All payments must be submitted in U.S. funds. To subscribe, access our online subscription order form.

DELIVERY QUESTIONS

Late Issues
When should my issue arrive each month?
New subscribers should receive their first issue 4-6 weeks after receipt of the order. Subsequent issues should arrive by the 10th day of the month. (For example, you should receive the January issue by January 10th.) If you do not receive your issue by this date, please contact our customer service center at 866-481-6970 or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Missing Issues
I didn’t receive a recent issue of Phoenixmagazine. How can I request a replacement?
Missed issues might occur for a few reasons. It’s possible your payment reached us after labels for a monthly issue had been generated. If this was the case, your service will resume once your payment is posted to your account. It’s also possible there were delivery problems. If this is the case, we’d be happy to send you a replacement copy or extend your subscription by one issue. To resolve this matter, please locate your most recent mailing label and contact our customer service center at 866-481-6970 or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Damaged Issues
My copy of Phoenixmagazine was damaged in the mail. How can I request a replacement?
If your copy was damaged during delivery, you can request a replacement or extend your subscription by one issue by contacting our customer service center at 866-481-6970 or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Duplicate Issues
I’m receiving two copies of Phoenixmagazine. How can this be corrected?
Locate both copies of the magazine and contact our customer service center at 866-481-6970 or This email address is being protected from spambots. You need JavaScript enabled to view it. . Please be sure to provide details about the name, address and account number found on both labels. Per your request, we would be happy to cancel one subscription and extend the other for the full term of your original order, or cancel one subscription and provide a refund (if payment has already been made on both accounts.)

SINGLE COPIES

Past Issues
Can I purchase past issues of Phoenixmagazine?
Yes. Copies that are less than one year old may be purchased by calling the Phoenixmagazine office at 480-664-3960.

Purchasing Single Copies
Where can I purchase single copies of the current issue of Phoenixmagazine?
Phoenixmagazine is on sale at all major grocery, pharmacy and book retailers in the Phoenix area. The current issue also may be purchased by calling the Phoenix magazine office at 480-664-3960.

BILLING

Making Payments
What are my options for paying the balance on my account?
Payments may be made by accessing your account online, by calling customer service at 866-481-6970, or by returning your invoice in the provided postage-paid envelope.

I Already Paid
I already paid for my subscription, but now I’ve received another invoice. What happened?
It’s likely your payment was received after invoices had been processed and mailed from our office. To verify your current account balance, access your account online.

RENEWALS

Renewal Notices
My expiration date is still months away, yet I’ve already received a renewal notice. Why?
The first renewal notice is mailed approximately four months prior to expire and includes a special early bird subscription rate. Subscribers who take advantage of this offer will lock in a special low rate and will ensure continuous service of their subscription.

Renewing
How can I renew my subscription to Phoenixmagazine?
Access your account online, or contact our customer service center at 866-481-6970.

OTHER ACCOUNT INQUIRIES

Change of Address
My address has changed. Who should I contact?
Access your account online, or contact our customer service center at This email address is being protected from spambots. You need JavaScript enabled to view it. or 866-481-6970. Because we print labels in advance, it’s possible that one additional issue will be mailed to your old address.

Expiration Questions
How can I tell when my subscription expires?
The expiration date of your subscription is listed on the mailing label attached to the cover of each issue. Look for the month and year (Ex: JAN07) printed in the second line of your label.

Cancellation
I would like to cancel my subscription. Who should I contact?
You may cancel your subscription at any time by contacting our customer service center at 866-481-6970, or by e-mail at  This email address is being protected from spambots. You need JavaScript enabled to view it. .